POLICIES
Security
Our site is completely secure. There should be no concerns with security of your personal information. All credit card information is transmitted over a secure connection. We do not share or sell your personal information. Any and all of your personal information is guarded and will only be used to contact you in regards to your order.
Payment
We currently only accept Visa, and MasterCard as payment.
Shipping
Shipping costs depend on the size of the order. All shipping is UPS GROUND.
Allow 2-7 days for shipping.
Here are the breakdowns for domestic and international shipping prices.
UPS Ground:
$0-$50:
| $6
|
$51-$100:
| $8
|
$101-$150:
| $10
|
$151-$200:
| $12
|
$200-$250:
| $14
|
Over $250:
| $16
|
|
Hawaii, Alaska, Puerto Rico (USPS):
$0-$50:
| $6
| $51-$100:
| $8
| $101-$150:
| $10
| $151-$200:
| $12
| $200-$250:
| $14
| Over $250:
| $16
|
|
If you are not available to sign for your package, please be sure the location for delivery is a safe place. Packages will be left outside doors or gates when no one is present. If the delivery location is not secure, please have package shipped to another location or address. We are not responsible for lost packages under these circumstances.
Returns
If you are not satisfied with your order, please return your item(s) to us within 30 days of the shipment date. We will gladly issue a refund* as long as the item(s) have not been used, washed or damaged and are in the same condition as when you received them. Shipping and Handling is not refundable.
*Only items returned within 14 days of their original shipment date will be eligible for a cash refund. Items returned after 14 days will be issued store credit.
UPS 2nd Day:
$0-$50:
| $11
|
$51-$100:
| $12
|
$101-$150:
| $13
|
$151-$200:
| $14
|
$200-$250:
| $15
|
Over $250:
| $16
|
|
UPS Overnight:
$0-$50:
| $22
|
$51-$100:
| $24
|
$101-$150:
| $27
|
$151-$200:
| $29
|
Over $200:
| $31
|
|
International Parcel Post
(Not trackable, 1-4 weeks):
$0-$50:
| $17
|
$51-$100:
| $19
|
$101-$150:
| $21
|
$151-$200:
| $23
|
$200-$250:
| $25
|
$250-$5,000:
| $27
|
|
Canada:
$0-$50:
| $12
|
$51-$100:
| $14
|
$101-$150:
| $16
|
$151-$200:
| $18
|
$200-$250:
| $20
|
Over $250:
| $22
|
|
*Please note that very large orders are subject to different shipping charges.
International Custom Duties
International orders are subject to being charged customs fees by the destination country's government. We have no control over how much you are charged for customs and the fees are completely independent of HoboStrol. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
